Shipping rates are based on the total weight of your cart. All shipping prices will be reflected upon checkout. 

Looking to ship outside of Canada? Please contact us at info@masonsfurniture.com for a custom shipping quote.

STANDARD GROUND SERVICE 

Accessories and smaller items ship via Standard Ground service. Orders shipped via standard ground are delivered Monday through Friday, between 8am and 6pm. Please note that a signature will be required upon receipt of the order.  

FLAT GROUND FREIGHT DELIVERY SERVICE 

Larger items or orders containing multiple items are delivered via our freight delivery service, offered at a flat rate, based on your delivery address and order value.  You will receive tracking information and will be contacted for delivery once the shipment reaches your city’s terminal. Orders shipping outside the province of BC may take up to 14 business days to arrive at the transporter’s facility. Once the transporter receives your merchandise, they will confirm a delivery date and window.  We work with the best shipping companies to get your order to you safely. 

WHITE GLOVE DELIVERY

Some of our larger furniture, fragile tables, wall art and other products are delivered via our partnered white glove service providers to ensure the best delivery possible. This service is only available within the Greater Vancouver Area.

White Glove Delivery: Includes delivery inside your residence to the room of your choice (up to 2 flights of stairs) unpacking, assembly, removal of packaging. Our white glove delivery service provider will schedule a delivery appointment with you once your items have arrived locally. 

ORDER STATUS

Lead times vary depending on items purchased.

Please reference the scheduled shipping quote for each product on that item's specific page. Once your items ships it can take between 1-3 weeks for it to arrive to your shipping address based on your location.

Want a specific lead time quote? Please contact us.

Once your order ships, you will receive a shipping fulfilment notice via email containing a carrier tracking number as well as an updated order page that you can reference on any browser.

Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.

PAYMENTS

All prices are in Canadian Dollars.

All orders are shipped under prepaid conditions. 

We accept Visa, MasterCard, American Express. 

All payment information is encrypted during transmission and storage, so that data is private and secure.

RETURNS/CLAIMS

Damages, shortages and defects must be reported in writing within 48 hours of receipt of goods. Please keep all original packaging after damage is reported. Damages, shortages and defects reported after this time are not considered eligible for replacement or refund.

Refunds and exchanges must be reported or brought back in-store with all original packaging and specs without damage within 10 days from time of order. Items that are final sale and that do not fit this description are not eligible for return of exchange.

Items that wished to be returned beyond this timeline will insure a 25% restocking fee of your entire order price.

Refunds are issued in the original payment form and price, minus original shipping and handling and return shipping charges. Please allow 5-10 business days for your refund to appear in your bank account.  

If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost as well as a 25% restocking fee. 

Final sale items

  • Sale Items
  • Pillows
  • Throws / Sheepskin
  • Bedding
  • Wall Art
  • Lighting
  • Rugs
  • Commercial Orders
  • Custom / Personalized Orders

Please review your order carefully. If you need to change your order, please contact us within 48 hours from time of order and we would be pleased to assist you.